Shipping and returns
Orders are sent by standard PostNL Parcel Post unless it is a large order. For logistical reasons, we opt for delivery on a pallet.
Shipping time
Netherlands 1 - 5 working days
Belgium May take one (1) working day longer, but in practice delivery times do not or hardly differ
Not at home during the day? Then choose delivery to a service point near you! With thousands of service points in the Netherlands and Belgium, there is always one near you. Usually a supermarket, chemist, tobacconist, petrol station, etc. Pick-up is possible during the week or on weekends from 15.00 - the parcels are often ready then. Is a parcel ready for you at a Servicepoint? If so, a text message or e-mail will be sent to you automatically. If the parcel is not picked up immediately, you will receive two more reminders.
Shipping costs
Netherlands
0 to 20 kg. € 5,95
20 to 100 kg. € 7,95
100 to 200 kg. € 9,95
200 + kg. € 12,95
Free shipping from € 250
Belgium | Germany | Denmark
0 to 20kg. € 8,95
20 to 100kg. € 12,95
100 to 200 kg. € 15,95
200 + kg. € 18,95
Free shipping from € 250
EU other*
0 to 20 kg. € 14,95
20 to 100 kg. € 17,95
100 to 200 kg € 21.95
200 + kg. € 29,95
Free shipping from € 1000,-.
* Andorra | Austria | Finland | France | Greece | Ireland | Italy | Luxembourg | Portugal | San Marino | Spain | Sweden | Bulgaria | Czech Republic | Estonia | Hungary | Lithuania | Latvia | Poland | Romania | Slovakia | Slovenia
Return costs:
If you exercise the right of withdrawal, the cost of returning the order is for your account.
If, due to the order value of your order, no costs have been charged for the shipment of the ordered goods to you, and if you exercise your statutory right of withdrawal for a part of the goods when ordering several goods, so that the value of the goods you keep does not reach the order value for free shipment, you will have to pay the shipping costs for the shipment of the goods to you which would have been charged even if you had ordered only the goods you keep.